Question 1

Why are Eonic Aesthetics devices priced lower than other brands?

Accepted Answer

We prioritize efficient manufacturing processes and direct-to-physician sales, eliminating middlemen and additional costs. This allows us to offer competitive prices without compromising on quality.

Question 2

Are there any hidden costs or fees?

Accepted Answer

Price you see is the price you pay (+sales tax). Eonic offers virtual real-time training free of cost and onsite training for a nominal fee.

Question 3

What if I change my mind after my purchase?

Accepted Answer

We offer a 30-day money-back guarantee for devices in new, working condition, less a 10% restocking fee.

Question 4

Can I order devices in bulk or request customizations?

Accepted Answer

We are here to service any special request you have, and discounts will be available based on the number of devices you plan to purchase.

Question 5

What can I expect when purchasing from Eonic Aesthetics?

Accepted Answer

Expect a seamless purchasing process, dedicated customer support, and comprehensive after-sales service, ensuring your satisfaction at every step.

Question 6

What if I need assistance after my purchase?

Accepted Answer

Our customer support team led by Dr. Sean Branch is always ready to assist. Whether you have technical queries or need product guidance, we're just a call or email away.

Question 7

How long does shipping take?

Accepted Answer

You will have your device and it will be ready for clinical utility within 1–3 weeks of purchase, depending on your location.

Question 8

Are there shipping charges?

Accepted Answer

Shipping is included in our sales price.

Question 9

Why are you selling these devices and how confident are you in the product?

Accepted Answer

The founders of Eonic Aesthetics were fed up with the high price/high pressure laser industry and wanted to make an option for people just like them. Cofounder and board-certified dermatologist Dr. Sean Branch has used Eonic devices in his office for nearly two years.

Question 10

Are there any customer reviews or testimonials I can see?

Accepted Answer

Under the testimonials section of the website, also in-depth references are available upon request.

Question 11

How committed is Eonic to my success?

Accepted Answer

Your success is our commitment. Our priority focus is training and service, and we offer a 12-month, no-questions-asked warranty on all devices.

Question 12

Are there trainings or resources available for customers?

Accepted Answer

Absolutely. We provide the resources and training necessary to become confident using your Eonic device to achieve the best possible results. Eonic cofounder and board-certified dermatologist Dr. Sean Branch is a national laser trainer and is always happy to personally discuss treatment parameters and tips.

Question 13

What if my device needs to be repaired while under warranty?

Accepted Answer

You will promptly be provided with a loaner device at no charge.

Question 14

After the warranty expires?

Accepted Answer

We will promptly service the laser for a nominal, completely transparent fee. Eonic Aesthetics also offers best-in-class extended warranty options set upfront prior to purchase.

FAQ

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